FAQ

About payment

• What payment methods do you accept?

  Bank transfer, various credit cards (VISA, Master Card, JCB, American Express, Diners Club), and cash on delivery are available. Depending on the credit card you use, you may not be able to use installments or revolving payments. For details, please contact your credit card company.

• Is the receipt enclosed?

  For those who purchased the product, we will enclose the purchase statement, so you can use it as a receipt.

• Do you have a deadline for payment?

  There is a deadline. If payment is not made within a week after the purchase procedure, the order will be automatically canceled.

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• About the displayed price

  All prices shown on each product page include tax.

• Do you have new products?

  There are unused items and items that are as good as new, but they are reused items that have been handed over once. We have described the condition as much as possible so that there are no oversights, but please understand that there may be some oversights. Also, please check the product rank and images for the condition of the product before purchasing.

• Are branded products genuine?

  At our company, staff with a wealth of experience in authenticating branded products carry out each process, from purchasing and inspection to posting on this site. If it is determined that the product is not genuine, please prepare the certificate and contact us using the inquiry form.

• About product quality and condition

  The condition of each product is indicated on each product page. Please confirm it from a product rank and an image, an explanation.

• Does it come with accessories?

  All items shown in the image on the product page are included. Please note that items not listed in the images and product description are not included.

Regarding delivery

• How long does it take to ship after purchase?

  After payment is confirmed, we will ship the next business day (closed on Saturdays, Sundays, and holidays). Once shipped, we will send a shipping notification email to your email address.

• Do you ship overseas?

  International shipments will be shipped from UPS.

• Is it possible to have it delivered to an address other than my home?

  Is possible. If you specify the delivery address at the time of purchase, it will be delivered to that address.

• Can I specify a shipping company?

  We are sorry, but we cannot specify the delivery company. We will deliver from our designated delivery company.

• Can you take care of the accident during delivery?

  Since all the products we sell are one-of-a-kind, we cannot prepare the same product. In the unlikely event that the ordered product cannot be delivered due to an accident during delivery, we will cancel the order and refund your money. If there is a similar product, we will let you know.

• If I purchase multiple items, can you ship them together?

  Is possible. If you purchase multiple items at the same time, they will be shipped together.

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• Sold out during the purchase process?

  All the products we sell are one-of-a-kind. Therefore, if there is a customer who puts the product in the cart at the same time, we will sell it to the customer who completed the order first.

• Is it possible to reserve the product?

  We do not support product layaway. Since the products handled are one-of-a-kind, those who have completed the purchase procedure will be given priority.

• Is the security of credit cards safe?

  Our shopping site supports SSL on all pages, and card numbers, account numbers, and personal information are all encrypted before transmission, so you can use it with confidence.

• Is it possible to wrap purchased items?

  All of the products we sell are reused products, so the condition of each product is different. Therefore, please note that we do not accept gift wrapping. Also, please be assured that the product will be packed so that it will not be damaged or soiled during shipping.

• Please let me know where to contact.

  Contact information is below.
  Gift, Inc.
  [Reception hours] 11: 00-18: 00 (excluding Saturdays, Sundays, national holidays, and year-end and New Year holidays)
  [TEL] 03-6804-0902
  [Email] info@g-ift.co.jp
  [Inquiry form] Click here